1. ACCEPTANCE OF TERMS 

These Terms & Conditions (“Terms”) constitute a legally binding electronic agreement between: 

Dhatvi Business Solutions Private Limited, a company incorporated under the Companies Act, 2013 (“Company”, “ZestBot”, “Platform”) 
and 
You (“User”, “Customer”, “Vendor”, “Merchant”). 

By accessing, registering on, or using the ZestBot application or website, you: 

• Agree to be bound by these Terms  

• Enter into a legally enforceable agreement in accordance with the Information Technology Act, 2000  

• Consent to the use of electronic records and communications  

If you do not agree to these Terms, you must not access or use the Platform. 

​

2. NATURE OF PLATFORM (INTERMEDIARY STATUS) 

ZestBot is a technology-enabled marketplace platform acting as an intermediary. 

The Platform: 

• Facilitates Vendor listings and product discovery  

• Enables Customers to place orders with Vendors  

• Provides payment facilitation and settlement support through third-party service providers  

The Platform DOES NOT: 

• Own, manufacture, or control inventory  

• Sell products or act as the seller of record  

• Control pricing, quality, safety, or legality of products/services  

All transactions are solely between the Vendor and the Customer, and the Company is not a party to such transactions. 

The Company qualifies as an intermediary under applicable laws, including the Information Technology Act, 2000, and shall be entitled to safe-harbour protections for third-party content and transactions. 

3. DEFINITIONS 

• Platform: ZestBot mobile application/website  

• User: Any person accessing the Platform  

• Customer: Buyer placing an order  

• Vendor: Seller registered on the Platform  

• Order: Purchase request placed by Customer  

• Content: Text, images, listings, reviews  

• Subscription Plan: Paid vendor membership  

​

4. ELIGIBILITY 

You represent and warrant that: 

• You are at least 18 years of age  

• You are legally competent to enter into a binding contract under applicable law  

Vendor Eligibility (Additional Requirements) 

Vendors must: 

• Possess valid business registration  

• Provide GST registration details, where applicable  

• Maintain a valid bank account for settlements  

• Hold a valid FSSAI license/registration for food-related products, where applicable  

5. USER ACCOUNT & SECURITY 

• Users must provide accurate information  

• Users are responsible for maintaining account confidentiality  

• Any unauthorized use must be reported immediately  

The Company may suspend accounts for: 

• Fraudulent activity  

• Policy violations  

• Legal non-compliance  

 

6. SERVICES OFFERED 

ZestBot may provide the following services: 

• Marketplace listing and discovery services  

• Vendor subscription and related benefits  

• Payment processing facilitation through third-party service providers  

• Logistics support, where applicable  

• Marketing, promotional, and visibility tools  

The Company reserves the right to modify, suspend, or discontinue any part of the services at its sole discretion, without prior notice. 

​

7. VENDOR OBLIGATIONS 

Vendors agree to comply with the following obligations: 

7.1 Legal Compliance 

Vendors shall comply with all applicable laws, including but not limited to: 

• GST laws  

• Consumer Protection (E-Commerce) Rules, 2020  

• Legal Metrology Act  

• Any other applicable central, state, or local laws and regulations  

 

7.2 Product Responsibility 

Vendors shall: 

• Ensure authenticity, quality, and safety of products/services  

• Provide accurate, complete, and non-misleading descriptions  

• Not list or sell counterfeit, prohibited, or restricted goods  

​

7.3 Pricing 

Vendors shall ensure that: 

• Prices are inclusive of applicable taxes (including GST)  

• No hidden charges are imposed on Customers  

• Prices are not altered after order confirmation  

​

7.4 Order Fulfillment 

Vendors shall: 

• Ensure timely dispatch and delivery  

• Use appropriate and secure packaging  

• Honor confirmed orders without unjustified cancellations  

 

7.5 Enforcement & Penalties 

The Company reserves the right, at its sole discretion, to: 

• Remove or suspend product listings  

• Impose financial or operational penalties  

• Suspend or terminate Vendor accounts  

 

8. SUBSCRIPTION MODEL 

8.1 Plans 

Vendors may opt for subscription plans offered by the Platform (e.g., Rs. 500, Rs. 1000, or such other plans as may be introduced from time to time). 

​

8.2 Benefits 

Subscription plans may include: 

• Reduced or zero commission on eligible transactions  

• Commission-free sales up to specified limits or thresholds  

• Enhanced product visibility, ranking, or promotional support  

​

8.3 Conditions 

• Subscription fees are non-refundable under any circumstances, including partial usage or early termination  

• Subscriptions are non-transferable and non-assignable  

• Benefits are subject to plan-specific limits, fair usage policies, and platform rules  

• Unused benefits shall not be carried forward beyond the validity period 

 

9. PRODUCT LISTINGS & CONTENT 

• Vendors are solely responsible for the accuracy, completeness, and legality of all product listings and content uploaded on the Platform.  

• The Company reserves the right, at its sole discretion, to remove, modify, or disable any content or listing that violates these Terms or applicable laws, without prior notice.  

Content License 

By uploading content on the Platform, Users and Vendors grant the Company a non-exclusive, worldwide, royalty-free, transferable license to use, reproduce, modify, display, and distribute such content for the purpose of operating, promoting, and improving the Platform. 

​

10. ORDER PROCESS & CONTRACT FORMATION 

10.1 Order Placement 
The placement of an order by a Customer on the Platform shall constitute an offer to  purchase the selected product(s) or service(s) from the Vendor.  

10.2 Order Acceptance 

The order shall be deemed accepted only when the Vendor confirms the order, whether electronically through the Platform or by initiating fulfillment (including dispatch of goods or commencement of services). 

10.3 Formation of Contract 

Upon such acceptance, a legally binding contract shall be formed solely between the Customer and the Vendor.  

10.4 Role of the Platform 

The Platform acts only as an intermediary facilitator and:  

• Is not a party to the contract between Customer and Vendor  

• Does not assume any obligations or liabilities arising out of such contract  

• Does not guarantee product availability, quality, or delivery 

10.5 Right to Cancel or Reject Orders  

• Vendors reserve the right to accept or reject any order at their discretion  

• The Platform may cancel orders in cases of:  

• Suspected fraud  

• Pricing errors  

• Regulatory or legal issues  

• Technical errors  

10.6 Order Errors & Corrections 

         In the event of: 

• Incorrect pricing  

• Product description errors  

• Technical issues  

The Platform and/or Vendor reserves the right to cancel or modify the order, with appropriate notification to the Customer. 

​

11. PAYMENT TERMS 

11.1 Accepted Payment Methods 

The Platform enables payments through the following modes: 

• UPI (Unified Payments Interface)  

• Debit Cards and Credit Cards  

• Net Banking  

• Digital Wallets  

• Any other payment method enabled on the Platform from time to time  

All payments shall be processed through authorized third-party payment gateway service providers. 

​

11.2 Payment Processing 

• The Platform acts solely as a facilitator of payments on behalf of Vendors.  

• Upon successful payment by the Customer, the amount shall be received by the Platform or its designated payment partner.  

• Payment confirmation is subject to authorization from the respective payment gateway or banking institution.  

11.3 Vendor Settlement 

• Vendor payouts shall be processed on a T+1 / T+X basis (as notified by the Platform).  

• Settlement is subject to:  

• Successful order completion  

• Expiry of applicable return/refund window 

11.4 Deductions 

The Platform reserves the right to deduct from Vendor payouts: 

• Platform commission or service fees  

• GST, TCS, or other statutory taxes  

• TDS under applicable laws  

• Refunds issued to Customers  

• Chargebacks, reversals, or disputes  

• Penalties or adjustments  

​

11.6 Failed Transactions 

• In case of payment failure:  

• No order shall be confirmed  

• The Platform shall not be liable for transaction failure  

• If payment is debited but order not confirmed, refund shall be processed as per banking timelines  

11.7 Chargebacks & Reversals 

• In case of chargebacks initiated by Customers or banks:  

• The Platform reserves the right to recover the amount from Vendor payouts  

• Vendors shall cooperate in dispute resolution  

11.8 Payment Disputes 

• Any payment-related dispute must be raised within 7 to 10 days of the transaction  

• The Platform’s records shall be treated as final and binding, unless proven otherwise  

11.9 Third-Party Liability Disclaimer 

The Platform shall not be liable for: 

• Payment gateway failures  

• Banking network issues  

• Unauthorized transactions due to Customer negligence 

12. SHIPPING & DELIVERY 

• Vendors are solely responsible for order fulfillment, packaging, and dispatch.  

• The Platform may facilitate logistics through third-party partners but acts only as an intermediary.  

13. RETURNS, REFUNDS & CANCELLATIONS 

Governed by Return Policy  

Vendors must: 

• Accept valid returns  

• Process refunds within timelines  

Refunds will be issued via original payment method. 

14. CUSTOMER OBLIGATIONS 

Customers shall: 

• Provide accurate, complete, and up-to-date information  

• Use the Platform only for lawful purposes  

• Not misuse return, refund, or other Platform policies  

• Refrain from any fraudulent, deceptive, or abusive activities  

​

15. PROHIBITED ACTIVITIES 

Users shall not: 

• List or sell illegal, counterfeit, or restricted goods  

• Violate any intellectual property rights  

• Engage in fraud, misrepresentation, or unlawful conduct  

• Attempt unauthorized access, interference, or disruption of the Platform or its systems 

​

16. INTELLECTUAL PROPERTY 

• All intellectual property rights in the Platform, including software, design, trademarks, logos, and content, are owned by or licensed to the Company.  

• Vendors and Users grant the Company a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute their content for the purpose of operating, promoting, and improving the Platform.  

​

17. DATA PROTECTION 

• The Company collects, processes, and stores personal data in accordance with:  

• The Information Technology Act, 2000  

• The Digital Personal Data Protection Act, 2023  

• By using the Platform, Users consent to the collection, use, and processing of their data for:  

• Service delivery  

• Transaction processing  

• Customer support  

• Legal and regulatory compliance  

​

18. LIMITATION OF LIABILITY 

• The Company shall not be liable for:  

• Any defects, quality issues, or non-performance of products/services provided by Vendors  

• Any indirect, incidental, special, or consequential damages, including loss of profits or business  

• In all cases, the Company’s maximum aggregate liability shall be limited to the amount paid by the Customer for the relevant transaction. 

​

19. INDEMNITY 

Users and Vendors agree to indemnify, defend, and hold harmless the Company against any claims, losses, liabilities, damages, or expenses (including legal costs) arising from: 

• Breach of these Terms  

• Violation of applicable laws  

• Tax liabilities or non-compliance  

• Intellectual property infringement  

• Fraud, negligence, or misuse of the Platform  

 

20. TERMINATION 

• The Company may, at its sole discretion, suspend or terminate accounts, remove listings, and withhold payouts for breach of these Terms, suspected fraud, or legal non-compliance.  

• Users may terminate their use of the Platform at any time by discontinuing access or closing their account.  

21. COMMUNICATION 

Users consent to receive communications from the Company via: 

• Emails  

• SMS  

• In-app notifications  

Such communications may include transactional updates, service-related information, and promotional messages, in accordance with applicable laws. 

22. GRIEVANCE REDRESSAL 

In accordance with applicable laws, the Company has appointed a Grievance Officer: 

Name: Vijay Ratnam 
Email: info@zestbot.in  

• Complaints will be acknowledged within 48 hours  

• Issues will be resolved within 30 days from receipt  

Users may submit grievances relating to content, transactions, or platform usage. 

23. LIMITATION OF CLAIMS 

Any claim, dispute, or cause of action arising out of or relating to the use of the Platform must be initiated within three (3) months from the date on which the cause of action arose, failing which such claim shall be permanently barred. 

​

24. GOVERNING LAW & JURISDICTION 

• These Terms shall be governed by and construed in accordance with the laws of India.  

• Subject to dispute resolution provisions, the courts at Hyderabad shall have exclusive jurisdiction over all matters arising out of or relating to these Terms. 

​

25. DISPUTE RESOLUTION 

• Any dispute shall first be resolved amicably through mutual discussions between the parties.  

• If unresolved, the dispute shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996.  

• The seat and venue of arbitration shall be [Hyderabad / Insert City], and proceedings shall be conducted in English.  

• The arbitration award shall be final and binding on the parties. 

26. FORCE MAJEURE 

The Company shall not be liable for any failure or delay in performance arising from events beyond its reasonable control, including: 

• Natural disasters (such as floods, earthquakes, etc.)  

• Government actions or regulatory restrictions  

• Internet, telecom, or payment gateway failures  

• System outages, cyber incidents, or external service disruptions  

Such events shall suspend the affected obligations for the duration of the force majeure event. 

27. AMENDMENTS 

The Company reserves the right to modify or update these Terms at any time. Updated Terms will be effective upon publication on the Platform. Continued use of the Platform after such updates constitutes acceptance of the revised Terms. 

28. ELECTRONIC CONSENT 

By clicking “I Agree” or using the Platform, you: 

• Enter into a valid electronic contract under applicable law  

• Provide legally binding acceptance of these Terms 

29 Contact Details:- 

For any queries, support requests, or services, you may contact: 

Dhatvi Business Solutions Private Limited 
Email: info@dhatvibs.com 
Address: 1st Floor, Street, No.7, PB House, HUDA Techno Enclave, Madhapur, Hyderabad, Telangana 500081